At Walleven, we’re committed to creating high‑quality wall‑cleaning products that genuinely make a difference in your home or workspace. We want you to feel confident trying our products — which is why we offer a 100% Money‑Back Guarantee.
We proudly provide a 30‑day money‑back guarantee on all Walleven products. If you experience an issue with the product’s performance, our friendly support team will work with you to troubleshoot and ensure you’re using the correct technique. If we’re unable to resolve the issue, we’ll refund your full purchase price.
To be eligible for a money‑back guarantee refund, you must:
1. Contact our support team at support@walleven.com.au within 30 days of receiving your order.
2. Provide your name, contact details, order number, and a brief description of the issue.
3. Include a photo showing the product used and the surface it did not work on.
4. Complete any troubleshooting steps provided by our team.
Terms & Conditions
Eligibility
To qualify for a refund under our money‑back guarantee:
1. The request must be submit within the 30‑day guarantee period.
2. Proof of purchase (order confirmation or receipt) must be provided.
3. Photo evidence of the product used and the surface it did not work on must be supplied.
4. The product must have been used according to the instructions provided.
Refund Timeframe
Refunds will be processed within 14 business days after approval.
Please note: Your bank or payment provider may require additional time for the refund to appear.
Limitations
Our money‑back guarantee does not cover:
- Misuse of the product
- Surfaces not recommended for use
- Damage caused by incorrect application
- Bulk/commercial orders (unless otherwise agreed)
Dispute Resolution
If there is any disagreement regarding a refund request, we will make every effort to resolve the matter amicably. If a resolution cannot be reach, the issue may be refer to mediation.
Changes to This Guarantee
Walleven reserves the right to update or modify this guarantee at any time. Any changes will be communicate via our website.
