(Walleven — Premium, Minimal, CustomerFriendly)
Our Promise
We want you to love your Walleven product. If something isn’t right, we’re here to help with a simple, transparent returns process.
Change of Mind Returns
If you change your mind, you may return unopened and unused products within 14 days of receiving your order. To be eligible: The product must be unused, unopened, and in its original packaging You must provide proof of purchase Return shipping costs are the responsibility of the customer Once we receive and inspect the item, we’ll issue a refund to your original payment method.
Damaged or Faulty Items
If your product arrives damaged, leaking, or faulty, contact us within 48 hours of delivery. We will: Review your claim Request photos if needed Provide a replacement or refund There is no cost to you for damaged or faulty item returns.
Incorrect Items Received
If you receive the wrong item, we’ll fix it immediately. We will arrange a replacement and cover all return shipping costs.
NonReturnable Items
For safety and hygiene reasons, we cannot accept returns for: Used products Opened bottles Products not purchased directly from our website
Refund Processing Time
Once your return is approved and received: Refunds are processed within 3–5 business days You’ll receive a confirmation email once completed Processing times may vary depending on your bank. How to Start a Return Simply contact our support team with: Your order number The issue you’re experiencing Photos (if applicable) We’ll guide you through the process quickly.